Shipping Policy

Shipping & Delivery Policy

Last updated: October 27, 2025

1) Fulfilment & Shipping Origins

Orders are processed by LuxEdition in Portugal and may be fulfilled from our partner warehouses depending on product availability and destination. Your order may ship from Portugal or from partner facilities in the EU, UK, or other international hubs. This multi-origin model helps us offer better stock availability and faster delivery on selected items.

2) Processing Times

  • Order processing: 1–3 business days (Mon–Fri).
  • During new releases or peak periods, processing may extend to 3–5 business days.
  • Once dispatched, you will receive a confirmation email with tracking (when available).

3) Estimated Delivery Windows

Delivery times depend on the destination and the origin warehouse. The timeframes below are indicative and shown in business days.

Destination Standard Priority/Express*
Portugal (Mainland & Islands) 2–5 1–3
European Union 3–7 2–4
UK 4–9 2–5
USA & Canada 5–12 3–7
Rest of World 7–15 5–10

*Express availability depends on the product and destination during checkout.

4) Split Shipments

To deliver faster, items in the same order may ship separately from different warehouses. You will receive tracking for each parcel when available.

5) Customs, Duties & Taxes

  • For deliveries outside your customs area (e.g., non-EU destinations), local duties/taxes may apply and are the customer’s responsibility.
  • Customs inspections can introduce delays that are outside our control.

6) Address Accuracy & Delivery Attempts

  • Please ensure your shipping address and contact details are correct at checkout.
  • Failed deliveries due to incorrect address or repeated unsuccessful delivery attempts may be returned to sender; reshipment costs may apply.

7) Tracking

Tracking is provided for most services. Some postal routes may show limited scans until arrival at the destination country.

8) Lost, Delayed or Damaged Parcels

  • Delay: If your parcel exceeds the maximum window above by 5 business days, contact us so we can investigate with the carrier.
  • Lost: A shipment is considered lost after carrier investigation/confirmation. We will replace or refund according to the outcome.
  • Damaged: Report damage within 48 hours of delivery with photos of the packaging and item so we can file a claim.

9) Pre-Orders & Special Releases

Pre-orders and special releases may have different timelines. The estimated dispatch window is shown on the product page.

10) Contact

Notes: Delivery timeframes are estimates and exclude customs delays. Multi-origin fulfilment helps us ship available stock from the nearest qualified warehouse.